Welcome to the PatientTracker support page
Please use the links below for access to various support features.
User's Guide
Late Breaking Notes / Known Issues
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System Requirements
Please be sure your systems meet the following requirements. The requirements for the server and clients are the same, with the exception that audio hardware is not required on the server.

  • Operating System: Microsoft Windows 98, Windows Millenium Edition, Windows 2000, Windows XP, Windows 2003, Windows 7, Windows 8.
  • Processor: 100 MHz or greater
  • Memory: 100 MB or greater
  • Audio: A functioning sound card and speakers are required to hear audio alerts
  • Disk space: 30 MB
What is the .NET Framework?
The .NET Framework is a Microsoft technology designed to enable powerful, secure applications. The framework is comprised of a number of core components that allow software developers to concentrate more on their applications and less on low-level "plumbing" chores.

Why install the .NET Framework?
Applications written for .NET require the framework to be installed on any computer they run on. The reason for this is that the framework supplies many functions that the application depends on.

Where can I get the .NET Framework?
The .NET Framework is a free download from Microsoft through the Windows Update site, which will automatically detect whether you have it installed.

How do I know if I have it installed already?
If you open the Add/Remove programs dialog, you should see Microsoft .NET Framework 4.0 and higher in the list. If it does not appear there, it is not installed.

Is the .NET Framework secure?
It is one of the most secure ways to write and run applications. The framework controls how applications access memory and other resources, so an application cannot do things it's not allowed to.

Is PatientTracker secure?
Yes. PatientTracker Server runs as a free-standing application that does not access the Internet and serves only PatientTracker data. It never accesses the file system except to load and store PatientTracker data in a handful of local files. PatientTracker only knows about, and has access to, PatientTracker data. Other data on the system can never be accessed by PatientTracker.

Is PatientTracker HIPAA-compliant?
Yes. The U.S. Department of Health and Human Services (HHS) issued the Privacy Rule to implement the requirement of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The Privacy Rule standards address the use and disclosure of individuals’ health information.

A major goal of the Privacy Rule is to assure that individuals’ health information is properly protected while allowing the flow of health information needed to provide and promote high quality health care and to protect the public's health and well being. The Rule strikes a balance that permits important uses of information, while protecting the privacy of people who seek care and healing.

PatientTracker is HIPAA-compliant because it does not store any patient information, except a friendly name to show on the screen. By using only first names, or first names and last initials, you can be sure to be absolutely HIPAA-compliant.

What is your policy on returns/refunds?
We invite you to try PatientTracker for a free 30-day trial, and purchase it after you've seen how much it helps you. We will gladly refund your money if you are not satisfied after purchasing the software, within 30 days of purchase.

Late Breaking Notes / Known Issues
  • Drag-and-drop icons stop appearing: In some cases of extremely heavy use, individual clients stop showing drag-and-drop icons. For example, in such cases, when dragging a patient from one operatory to the next, the translucent patient icon will not appear under the cursor.

    Negative effects are entirely cosmetic, as the application continues to work correctly, and it is possible to move patients and create pages as usual.

    Remedy: Close and re-open the client.

  • Security Message: Before Windows installs Patient Tracker, a security message may appear asking your permission to allow Patient Tracker to install and operate in your network. Answer YES to allow the program to operate.
Contact Us
If you have a question that is not answered in this documentation, you may contact us at: info@patienttracker.net.

If you are not yet using PatientTracker and would like to know more, please feel free to email us at info@patienttracker.net.

Thank you for using PatientTracker!
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